Service Plan – Renewal of contract of Filipino/Indonesian maid
‘We’, ‘the Company’, ‘HelperMatch’, ‘helpermatch.hk’ refers to Vision One Solution Limited, while ‘you’, ‘employer’, ‘the user’ refers to clients directly using our online platform for employment and reservation purposes. By using our platform, you accept and agree to, without unauthorised alteration, all terms, conditions, notifications and declarations in this agreement existing at the time you use our reservation services. All information regarding your reservation will also be subject to the following terms, conditions, notifications and declarations.
The application is cancelled for any reason by the employer or the domestic helper. The application fee is non-refundable.
The following circumstances shall be deemed to be the termination of the application and/or the abandonment of the employed helper by the Employer. All application fee paid will not be refunded and non-transferrable:
The Employer did not, within 14 days from the date of signing this Agreement or received the Company's notice, provide or sign the required documents for application. The employment will be deemed to be cancelled automatically without prior notice.
Employer cancelled the helper and/or terminated this contract due to any personal reason(s).
The Employer cannot comply with the requirements of the application or the Consulate in Hong Kong shall refuse to grant the application (the employers hall make his own assessment as to whether the requirement of the application can be satisfied). If the Employer is in "watch list" or "blacklist" of Consulate and needs our staff to accompany the Employer to attend the interview at Consulate, the Employer is subject to an administration charge $500 each. Such fee is non-refundable.
The Immigration Department of Hong Kong (hereinafter "ImmD") requires the Employer to send in further documents / attend an interview but the Employer shall fail to forward the required documents within 7 days or fail to attend the interview as arranged, thereby causing the application being refused or the domestic helper being unable to arrive Hong Kong on time.
If the Employer requests to change the details of the documents after sent out, Employer will be charged:
HK$400 for alteration after mailing out of documents.
HK$800 for alteration after the Standard Employment Contract (ID407) has been submitted to the consulate; and
For cancellation after ID407 is forwarded to the Immigration Department of Hong Kong, service fee is non-refundable.
No guarantee period
According to the guidance of the consulate, our company must request the domestic helper to verify the personal information, and let the domestic helper know that the new employment contract ID407 is applied through the HelperMatch Employment Agency.
After we have received all documents from the employer, the approximate time needed is listed below:-
Stages of Application Expected Date of Completion
Contact with domestic helper, prepare documents, arrange sign Contract Around 1-2 weeks (Filipino)
Consulate notarized Around 1 week (Indonesian) / Around 2 weeks (Filipino)
Visa approval of Hong Kong Immigration Department Around 20 working days or 5 weeks before the new walking visa will take effect
Expected arrival date In general, the estimated date of reporting duty is the day following the expiry of current visa.
If, due to adjustment of the Minimum Allowable Wage and/or other legislation by the HKSAR government/consulate, the content of the ID407 must be altered before re-submitting them to the consulate or the application must be restarted, the costs will be borne by the employer.
If any amendments on the minimum allowable wage and other terms were made by the Consulate or government departments, and such amendments lead to the need for amendments of the employment contract by the Consulate, the related fees are to be borne by the Employer, not by HelperMatch Employment Agency
If the Filipino domestic helper goes back to the Philippines for home leave, and if he / she intends to return back to the country of employment, he / she must apply the Overseas Employment Certificate (OEC) by himself / herself before leaving Hong Kong.
If, due to reasons beyond reasonable control of the company instead of delays and mistakes caused by our error, that the Company is unable to fulfil part or all of its obligations outlined in this agreement, then the Company will not bear any responsibility regarding the situation. Such reasons may include but are not limited to maid’s personal reasons, warfare, social turmoil, civil disobedience, riot, natural hazards, legal barriers overriding the government/country, labour/trade conflict, fire, explosion, storm, flood, earthquakes and other unforeseen occurrences. The company will not refund under the above circumstances.
The user agrees to receive promotional information from the Company, the Company's related business and any partner companies.
I acknowledge having been briefed my rights and obligations under the Standard Employment Contract, Employment Ordinance and Immigration Ordinance.
I acknowledge having been reminded to take out suitable employees’ compensation insurance for my FDH as required under the Employees’ Compensation Ordinance and my obligations under Clause 9 of the Standard Employment Contract in relation to medical expenses of my FDH.
I acknowledge receipt ofthe publicity materials relating to FDHs’rights and benefitsas well as relevant sample forms.
I acknowledge having been reminded to provide photo and/or other information of the proposed accommodation and, when provided by me, passing on such information to the FDH concerned for his/her information before signing the SEC.
The Company hereby declares:
Employers should strictly observe all regulations of the Standard Employment Contract (ID407),“Immigration Ordinance (IO) and the“Employment Ordinance” (EO), and Employers understand that foreign domestic helper(s) will work and reside only in the residence as stated in the employment contract. The company is not responsible for any loss or liability caused by employers providing false information for the application and/or breach of the ID407, IO and EO.
Employers should take out employees’compensation insurance against your liabilities for your FDH’s injuries at work (this is a requirement under the Employees’ Compensation Ordinance) and do medical examination. Before allow the FDH to report duty, employer is a must to ensure the FDH insurance should take effect and verified the FDH's physical condition by Hong Kong medical examination report. The agency will not bear any legal liabilites for all losses caused by the employer does not check the original or copy of the medical examination report of the FDH to confirm the FDHs health condition.
The Application fee includes services from the beginning of application to the domestic helper arrival or visa approval only.
If you have any suggestions to our services, please feel free to tell us through the following channels: Customer service hotline: (852) 2957 9191 or please feel free to directly email us your suggestions to [email protected]